Description Provide first call resolution whenever possible utilizing the tools available. Respond to incoming customer inquiries via phone and written correspondence such as account balances and interest rates and fees. Record customer information for all calls and correspondence in the customer service database. Successfully complete regular trainings on compliance, policies, products and services. Consistently resolve problems or discrepancies concerning customers' accounts. Answer questions regarding account types and banking products, such as CDs, Money Market Accounts, Loans, Credit/Debit Cards, and credit bureau inquiries. Troubleshoot online and mobile banking inquiries including browser and operating system issues. Actively engage customers in conversations about their financial needs and goals to match them with products or services that may benefit them. Resolve credit inquiry disputes, debit card claims, and bill pay claims. Actively monitor customer accounts and access using anomaly detection tools. Assist customers with replacing lost or stolen credit or debit cards. Assist with address changes. Assist banking customers who are victims of fraud, theft or identity theft.#westpriority25 Pay and BenefitsThe pay range for this position is $15.00 - $17.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Murray,UT.Application DeadlineThis position is anticipated to close on Feb 21, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full-time