Reporting to the Senior Director of Customer Success, you will be responsible for delighting our local government customers by understanding their needs and delivering the right engagement at the right time. You will be a powerful advocate ensuring high levels of customer satisfaction and loyalty whilst driving quantifiable business results through customer retention and growth.At Nearmap, we believe that uncertainty creates opportunities and that collaboration is central to everything we do. We encourage our teams to empower customers to achieve more through our technology and innovation.Key Responsibilities:Manage the End-to-End Renewal Cycle – Own a large local government portfolio by proactively managing renewal timelines, identifying and mitigating churn risk early, and driving on-time renewals to meet retention and revenue targets.Drive Customer Success at Scale – Develop deep expertise in Nearmap products and services from both technical and local government perspectives. Lead initial onboarding, product adoption, retention, and growth initiatives to maximise customer investment and optimise customer lifetime value.Build and Maintain Customer Relationships – Serve as a trusted advisor to local government customers, ensuring high satisfaction levels across accounts. Establish strong relationships with business decision makers and nurture customers for advocacy and promotion.Identify Growth and Risk Opportunities – Proactively identify churn risks and growth opportunities within the portfolio. Identify and develop upsell opportunities, partnering with appropriate teams to progress deals.Provide Cross-Functional Support – Deliver customer service and support both individually and in team settings. Collaborate cross-functionally with Sales, Support, and the Customer Experience team to solve customer issues and find scalable, programmatic approaches to managing the large portfolio.Maintain Account Intelligence – Keep critical account information up-to-date in Salesforce. Close the feedback loop with customers based on surveys and provide insights on how Nearmap can better serve the local government sector.