Desktop Support Engineer

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. Desktop Support Engineer Location: Salt Lake City, UT (Onsite from Day 1) Type of Hire: Contract Job Requirements:

• Should be able to provide L2 support (remotely or in-house support) to users of a large Customer.
• Improve usability of end-user devices and ensure that business users have a pleasant IT experience.
• Responsible for delivering exceptional customer service.
• Must have good technical and management skills.
• Must have strong communication skills.
• Should be experienced in user walkthroughs over the phone or on chat.
• Should be adept at building rapport with both users and team members using good interpersonal, communication and relationship-building skills.
• Should be capable of handling technical issues and escalations with ease.
• Should have good knowledge and exposure to all Deskside activities like Hardware Procurement, Image installation, Inventory management, Vendor management, Asset Waste management, etc.

• Engage with employees for all IT hardware related issues and offer them support.
• Key responsibility is to deliver and improve customer service, take complete ownership of tasks at hand, and drive end-to-end solution.
• Install and configure computer hardware systems and software applications.
• Troubleshoot and resolve issues related to both system hardware and software.
• Provide assistance to both users and colleagues to help fix their regular technical problems.
• Create, Update and Share technical and procedural documentation with team around both new and old system problems.
• Support the implementation of new solutions or applications.
• Awareness of organization infrastructure and respective service lines to follow correct escalation matrix while handling technical issues and problems.