Desktop Support Level 2

Hello, Hope you are doing great! Please find below job description & let me know if it matches with your job profile. Please share your updated resume copy along with your contact information at orlt;/p> Job Title:- L2 Desktop Support Job Location:- South Jordan, UT(Onsite/Hybrid) Job Type:- Long Term Contract Hard core tech support 80% Proficient in data and spreadsheets 20% (very good in working on spreadsheets and functions like VLOOKUP) Communication skills High Support level L2+ Job description:- Level 2 Desktop Support that will work on evaluating the technical solutions of the acquisitions (desktops, desktop apps, web apps, externally hosted apps, mobility, workflows), and develop migration plans to client offered solutions. Primary role is to work on the acquisition team to help plan, direct, coordinate and execute interim and end-state user-experience target operating model (TOM) for RIA acquisitions. Additionally, individual will also work with WSS, ENS and ETS teams in the implementation of long-term operating model which will include the conversion to client network. Individual will provide transparency through agile reporting and regularly scheduled project meetings. Candidate will also work and coordinate with the various teams on the end-user experience management ensuring cohesiveness of the solution and clear-cut transition as users are migrated to end-state operating model. Individual will also work extensively with the Platform Solutions Services group in the validation of the desktop/laptop products. Project end-state delivery will include the transformation of acquisition offices to networks with client firm-issued end-point devices (laptops/desktops/mobile devices/etc.). Required Skills:- Assist in the planning and execution of technology deployments Technical planning and execution of technology deployments for ongoing projects Dissemination of knowledge, procedures and documentation for products and projects Documenting processes and knowledge articles for other support teams Ability to create step by step instructions aimed at end users Ability to support users in a professional manner Ability to troubleshoot Windows 10 issues both software and hardware related Strong ability to communicate and write professionally by all methods (email, phone, text, etc.) Microsoft Office 365 (Excel, Outlook, Word, OneDrive, Teams, etc.) Must be organized, innovative and able to self-motivate Works well under pressure and meets tight deadlines with attention to detail Strategic and creative mindset Preferred Qualifications (nice to have):- MAC experience a plus Reporting Tools (Power BI, Tableau, etc.) SharePoint Web Design - HTML/CSS/JavaScript Jive ServiceNow PowerShell Regards, Hrishabh Gupta IT Recruiter Noralogic Inc. 109 E 17th St, Cheyenne WY 82001 +1.(Hrishabh@noralogic.com);/p> USA: WY, MD, NJ;/p> Mexico: Guadalajara, Monterrey India: Noida UP WBE and MBE company ISO 9001:2015 WY Top 50 Minority owned growing company