Desktop/Technical Support Specialist

Hello, We're hiring for Desktop/Technical Support Specialist for one of our Client , Please share me your resume to know more about this role , Job Description mentioned below for the references : Desktop/Technical Support Specialist Salt Lake City, UT 12+ Months # Locals Only You could be a great fit if you have: Summary Job Description:

• Should be able to provide L2 support (remotely or in-house support) to users of a large Customer.
• Improve usability of end-user devices and ensure that business users have a pleasant IT experience.
• Responsible for delivering exceptional customer service.
• Must have good technical and management skills.
• Must have strong communication skills.
• Should be experienced in user walkthroughs over the phone or on chat.
• Should be adept at building rapport with both users and team members using good interpersonal, communication and relationship-building skills.
• Should be capable of handling technical issues and escalations with ease.
• Should have good knowledge and exposure to all Deskside activities like Hardware Procurement, Image installation, Inventory management, Vendor management, Asset Waste management, etc

• Engage with employees for all IT hardware related issues and offer them support.
• Key responsibility is to deliver and improve customer service, take complete ownership of tasks at hand, and drive end-to-end solution.
• Install and configure computer hardware systems and software applications.
• Troubleshoot and resolve issues related to both system hardware and software.
• Provide assistance to both users and colleagues to help fix their regular technical problems.
• Create, Update and Share technical and procedural documentation with team around both new and old system problems.
• Support the implementation of new solutions or applications.
• Awareness of organization infrastructure and respective service lines to follow correct escalation matrix while handling technical issues and problems.