Engineer, Business Support job vacancy

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Job Title:Engineer, Business Support

Job Description:

Engineer, Business Support

About Us

Micro Focus is one of the world's largest enterprise software providers, focused on solving the IT dilemma-how to balance today's needs with tomorrow's opportunities. We deliver mission-critical technology that helps tens of thousands of customers worldwide manage core IT elements of their business. Strengthened by our strategic services and support organizations, and an extensive partner network, our broad set of technologies for security, IT operations, application delivery, governance, modernization, and analytics provides the innovative solutions organizations need to run and transform- at the same time.

About the Role

The Engineer, Business Support role is to provide technical support to Micro Focus customers around the world, to identify problems in their use of Micro Focus software, and to find resolutions using appropriate diagnostic techniques. You will work closely within a 2nd Line support team, to identify customer issues, and to work with development teams by recreating and demonstrating issues. You will work closely with customers to liaise on problem status, with Developers to receive and test software patches, and to ensure customer success by patch delivery and after-care.

Successful candidates will have prior experience of software development, and who enjoy working through and resolving complex software bugs on a variety of environments; or experienced customer support engineers who would like to work for a premier global software company.

What you will do:

Provide subject matter expertise and support to customers
Reproduce complex issues impacting business critical accounts
Debug problems via in-house tools
Identify workarounds
Build test cases
Demonstrate issues to Development teams
Test and deliver fixes
Work within a technical support team

What you should know:

Experience with at least two of following:
- Exposure to Windows operating system, and UNIX/Linux operating systems.
- Knowledge of Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server, MySQL, etc.
- Exposure to programming with C, C, Java, Python, XML (COBOL or PLI programming experience a plus).
- Experience with IDEs such as Visual Studio or Eclipse
- Exposure to containers, containerization, and cloud-based technologies
Adaptable, with strong problem-solving skills based on experience, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
Positive attitude to dealing with difficult technical problems under business-critical deadlines.

If you want to be part of what's next andfind out more about ouravailable opportunities, visit Micro Focus Careers .

#DiceSD#LI-SD1#LI-Remote

Job:ServicesJob Level:SpecialistERP Points:010000

Micro Focus is uniquely positioned to help customers maximize existing software investments and embrace innovation in a world of hybrid IT-from mainframe to mobile to cloud.

We are one of the largest pure-play software companies in the world, focused from the ground up on building, selling, and supporting software. This focus allows us to deliver on our mission to put customers at the center of innovation and deliver high-quality, enterprise-grade scalable software that our teams can be proud of. We help customers bridge the old and the new by maximizing the ROI on existing software investments and enabling innovation in the new hybrid model for enterprise IT.

Worldwide Code of Business Conduct and Ethics:

The Micro Focus Worldwide Code of Business Conduct and Ethics embody the fundamental principles that govern our ethical and legal obligations. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Equal Opportunity Employer (EEO):

Micro Focus provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you'd like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Micro Focus is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail swpmb.globalrecruiting@microfocus.com

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

ID: #48932074
State: Utah Remote 00000 Remote USA
City: Remote
Salary: USD TBD TBD
Job type: Permanent
Showed: 2023-01-31
Deadline: 2023-03-31
Category: Et cetera