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Engineer, Business Support
Job Description:Engineer, Business Support About UsMicro Focus is one of the world's largest enterprise software providers, focused on solving the IT dilemma-how to balance today's needs with tomorrow's opportunities. We deliver mission-critical technology that helps tens of thousands of customers worldwide manage core IT elements of their business. Strengthened by our strategic services and support organizations, and an extensive partner network, our broad set of technologies for security, IT operations, application delivery, governance, modernization, and analytics provides the innovative solutions organizations need to run and transform- at the same time. About the Role The Engineer, Business Support role is to provide technical support to Micro Focus customers around the world, to identify problems in their use of Micro Focus software, and to find resolutions using appropriate diagnostic techniques. You will work closely within a 2nd Line support team, to identify customer issues, and to work with development teams by recreating and demonstrating issues. You will work closely with customers to liaise on problem status, with Developers to receive and test software patches, and to ensure customer success by patch delivery and after-care.Successful candidates will have prior experience of software development, and who enjoy working through and resolving complex software bugs on a variety of environments; or experienced customer support engineers who would like to work for a premier global software company. What you will do:- Provide subject matter expertise and support to customers
- Reproduce complex issues impacting business critical accounts
- Debug problems via in-house tools
- Identify workarounds
- Build test cases
- Demonstrate issues to Development teams
- Test and deliver fixes
- Work within a technical support team
- Experience with at least two of following:
- Exposure to Windows operating system, and UNIX/Linux operating systems.
- Knowledge of Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server, MySQL, etc.
- Exposure to programming with C, C, Java, Python, XML (COBOL or PLI programming experience a plus).
- Experience with IDEs such as Visual Studio or Eclipse
- Exposure to containers, containerization, and cloud-based technologies
- Adaptable, with strong problem-solving skills based on experience, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
- Positive attitude to dealing with difficult technical problems under business-critical deadlines.