Description We're seeking a computer-proficient individual with a knack for supporting end users. To excel in this position, you should have excellent problem-solving skills coupled with the ability to provide clear and precise technical instructions. Familiarity with remote troubleshooting techniques is a must.You will ensure provision of prompt and precise customer service to boost client satisfaction. Your role includes a commitment to being accessible round the clock via phone, text, and email with a readiness to maintain daily support for end-user devices.Principal Responsibilities: Address client queries about hardware, software and networking Guide customers through the installation of applications and computer peripherals providing simple, step-by-step instructions. Conduct remote troubleshooting and test alternate methods until finding a resolution Customize desktop applications to cater to user needs Log all technical issues and their solutions Escalate unresolved issues to the next support level Follow-up with clients ensuring their systems are functional and report any customer feedback or potential product requests Participate in creating technical documentation and manualsRequired Qualifications and Skills: Hands-on experience as a Desktop Support Engineer, IT Service Desk role, Technical Support Engineer or similar position is non-negotiable. Mastery in Windows/Linux/Mac OS environments and office automation products, including computer peripherals like printers and scanners. Comprehensive knowledge of network security practices and anti-virus programs and excellent problem-solving skills with the ability to multitask effectively. Openness to assisting in projects outside of the regular help/service desk domain and maintaining the workspace and tech equipment in line with prescribed safety regulations (5S) A customer-oriented attitude with an ability to perform remote troubleshooting and give clear instructions.Requirements Active Directory, MS Office 365, Network Troubleshooting, Hardware Troubleshooting, Computer Imaging Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Full-time