Helpdesk Tech - TEMP

4 month temporary employment.Provide first-line technical support to employees via phone, email, or in-person regarding hardware, software, and network issues.Diagnose and resolve technical issues related to computer hardware, software, printers, and network connectivity.Install, configure, and upgrade computer hardware and software as required.Troubleshoot software and hardware errors, including desktops, laptops, and mobile devices.Escalate complex issues to the appropriate IT support teams for resolution.Set up new users' accounts and profiles and assist with password issues.Maintain documentation of IT processes, procedures, and troubleshooting guides.Ensure security and privacy of IT systems and networks.Test new technology and assist with the development of IT projects as needed.