IT Onboarding Specialist

Micro Focus
Provo / orem, UT
10 Aug 2024

Vacancy expired!

IT Onboarding Specialist

Job Description:

Who We Are

Micro Focus is one of the world's largest enterprisesoftwareproviders, delivering the mission-criticalsoftwarethat keeps the digital world running. We combine pragmatism, discipline, and customer-centricinnovationto deliver trusted, proven solutions that customers need to succeed in today's rapidly evolvingmarketplace.That'shigh tech without the drama.

The Role:

We are looking for an IT On boarding Specialist to come and join the team! You will be an integral part of helping new hires with getting comfortable in Micro Focus and using our systems.

You will be on-boarding, managing changes and off-boarding employees in the organisation. Reporting directly into the Team Manager and working collaboratively with Onboarding team and Service Desk to provide a first-class new hire experience.

You will be engaging with new hires providing IT support and guiding them through the onboarding process and will be responsible for conducting off boarding checks for leavers ensuring compliance at all times.

In this role you will need to adhere to team SLA's and will be responsible for processing high volumes candidate tasks. You will need to understand basic computer functionality and beginner's understanding of the company's services.

How could you help us do this?
  • Act as primary contact for new hires
  • Deliver excellent communication with all stakeholders
  • Monitor supplier progress and maintain reporting systems with updates on supplier progress
  • Support suppliers by responding to queries and providing guidance on next steps
  • Identify and report issues within the customer experience
  • Apply best-practice User Experience/Customer Experience/User Research and training methodologies
  • Participate as a member of an IT technical team. Perform basic analysis of functional or service requirements.
  • Implement end-user or enterprise infrastructure or services as prepared by more senior engineers.
  • Provide end user and routine or basic support of enterprise platforms and services.
  • Monitor the environment and resolve issues utilizing available knowledge reference documentation.
  • Monitor production schedules and ensures production jobs complete successfully without issues.
  • Ensure complete and timely hand-off of incidents to other support teams as appropriate.
  • Assist with enterprise-wide system maintenance and change implementation.

What achievements should you have so far?
  • Excellent customer services and communication skills.
  • Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
  • Understanding and working knowledge of business IT applications (e.g. Office 365).
  • Experience with monitoring and reacting to system events and end user-business requests.
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
  • Good initiative, problem solving, priority setting, and collaboration skills.
  • IT Service Desk related experience is advantageous but not necessary.

What about you?

This is the most important part!We want to retain and build on ourcollaborativeandengaging culture, so we need people to help usachieve this.You need to be a naturalrelationship builder,highlypersonableand be able to offersupportin any situation. You need to be able to get your colleagues as excited about your activity as you are, so you need to beconfidentandpersuasive.Beingable toarticulatethe benefits and outcomes of your ideas is essential to gain buy-in.

What will you get in return?

As well as a meaningful career with the opportunity to really develop and display your skillsandideas,youwill also receivesupport, progression,trainingand development.As well as this and your salary, you will also receive an array of competitive benefits and anannualindividualand companyperformancerelatedbonus.

Apply now!

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Job:Information Technology

Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
  • ID: #44741832
  • State: Utah Provo / orem 84601 Provo / orem USA
  • City: Provo / orem
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-08-10
  • Deadline: 2022-10-08
  • Category: Et cetera