Order Management Analyst

29 Jul 2022
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Software Guidance & Assistance, Inc., (SGA), is searching for an Order Management Analyst for a Contract assignment with one of our premier SaaS clients in Lehi, UT. Responsibilities :

  • Support system migration efforts including but not limited to analyzing data from multiple sources and ensuring records are up to date
  • Work on highly analytical assignments. Work on multiple assignments with short term deadlines. Reconcile accounts against multiple sources.
  • Work closely with Credit and Contract Management teams to resolve account issues. Issue credits and refunds.
  • Provide primary support to the Sign Sales team, including contract reviews, email support, issue resolution and escalation management and order processing.
  • Validate order documents (contracts, purchase orders, approval docs etc.) upon contract execution.
  • Work with multiple systems including SAP, Salesforce, Microsoft Office and in-house revenue booking tools.
  • Engage with internal teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process.
  • Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint reports.
  • Support increased workload and additional hours when required i.e. month end/quarter end periods.
Required Skills:
  • Strong analytical, problem-solving and decision-making abilities
  • Excellent written and verbal communication skills, and proficiency in Microsoft Excel.
  • Competence with information management/CRM tools SAP, Salesforce, Microsoft Office, or similar analytical and information management applications.
  • Demonstrate experience in a role involving 'critical thinking': i.e. ability to analyze deal issues, work independently in a fast pace environment, make decisions and problem solve.
  • Ability to complete tasks and assignments with a positive, professional and friendly approach.
  • Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.
  • Strong social and self-awareness skills
Preferred Skills:
  • Order Management experience a plus.
  • Bachelor's degree preferred, but not required.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com . EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

  • ID: #44466679
  • State: Utah Lehi 84043 Lehi USA
  • City: Lehi
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-07-29
  • Deadline: 2022-09-26
  • Category: Et cetera
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