Vacancy expired!
Software Guidance & Assistance, Inc., (SGA), is searching for an Order Management Analyst for a Contract assignment with one of our premier SaaS clients in Lehi, UT. Responsibilities :
- Support system migration efforts including but not limited to analyzing data from multiple sources and ensuring records are up to date
- Work on highly analytical assignments. Work on multiple assignments with short term deadlines. Reconcile accounts against multiple sources.
- Work closely with Credit and Contract Management teams to resolve account issues. Issue credits and refunds.
- Provide primary support to the Sign Sales team, including contract reviews, email support, issue resolution and escalation management and order processing.
- Validate order documents (contracts, purchase orders, approval docs etc.) upon contract execution.
- Work with multiple systems including SAP, Salesforce, Microsoft Office and in-house revenue booking tools.
- Engage with internal teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process.
- Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint reports.
- Support increased workload and additional hours when required i.e. month end/quarter end periods.
- Strong analytical, problem-solving and decision-making abilities
- Excellent written and verbal communication skills, and proficiency in Microsoft Excel.
- Competence with information management/CRM tools SAP, Salesforce, Microsoft Office, or similar analytical and information management applications.
- Demonstrate experience in a role involving 'critical thinking': i.e. ability to analyze deal issues, work independently in a fast pace environment, make decisions and problem solve.
- Ability to complete tasks and assignments with a positive, professional and friendly approach.
- Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.
- Strong social and self-awareness skills
- Order Management experience a plus.
- Bachelor's degree preferred, but not required.