Vacancy expired!
The Ken Garff Listening Center is a contact center that is currently looking for Outbound Customer Service Representatives!Listening Center is open from 6 AM to 7 PM Monday - Friday Mountain Time, 8 AM to 4:00 PM Saturdays Mountain Time— closed Sunday.Potential Shifts: 9:30 AM - 6:00 PM Mountain time 10:30 AM - 7:00 PM Mountain time Here’s what you’ll be doing:
Making outbound calls to current Ken Garff customers . No cold calling .
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Establish and maintain great customer relationships
Determine customer’s current vehicle needs and schedule the appointment with the service department
Offer special incentives and deals for service
Address customer's queries through multiple channels (phone, chat, email)
Document interactions and update customer records
Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
All calls are monitored and recorded for quality purposes
The Location:
This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states : Utah, Nevada, Colorado, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.
Network Requirements:
Hardwired Internet (Ethernet cable connection)
25 Mbps download speed minimum
10 Mbps upload speed minimum
40 ms latency maximum
Equipment Requirements:
Must provide your own equipment
Windows PC desktop or laptop with Intel i5 processor – 2430M at 2.40GHz or processor equivalent or better, 8GB of RAM available, and working webcam
Headset with microphone
Dual computer monitors
Smart Phone (Any Manufacturer)
Apple computers not compatible/accepted
Qualifications:
Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
Positive, energetic, enthusiastic, and service oriented.
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Bilingual in Spanish is a plus!
Up to 6 months to 1 years + experience in customer service, call center, or sales experience.
Self-Motivating, and staying on track to get tasks done, being able to multitask in a fast past environment, good communication skills.
Must have a Smart Phone (any Manufacturer)
Must have a designated work space that is free of distraction with little to no background noise.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Must be located in Utah
Benefits for working at Ken Garff Listening Center:
Earn a college degree, no cost to you! Powered by Degrees@Work
Paid training—we care about your success.
Performance based incentives
Real career growth at a nationwide automotive powerhouse
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
401k with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service and More!
Great people with a great culture
Job Type: On Site | Full-time (35-40 hour work week)Pay : Starting at $15.00 per hour We are an Equal Opportunity Employer((We Hear You)) You're in for a great ride (excuse the car metaphor)We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress.For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.If you are having any issues with applying please reach out to our recruiting team at recruiterhelp@kengarff.com . Include in the email what state you are applying in. Thank you for your patience!
Full-time