Refresh Technician

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team. In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That s where you come in! We re looking for a capable Refresh Technician to be the face of our operation and the go-to for what makes our company run - our customers! Overview:

• Collect machines from users
• Migrate data / perform data transfers
• Install applications to client's specifications
• Make sure credentials work
• Troubleshoot any issues that may come up
• Rely on instructions and established guidelines to perform the functions of the job
• Work under immediate supervision

• Entry-level to 3 years of experience in the field or in a related area
• Knowledge of commonly used tech support concepts, practices, and procedures
• Must have 1+ year(s) of refresh experience and proven laptop refresh skills
• Personable:
  • Relatable and responsible when interacting with ALL customers
  • When the customer has a problem, are they going to dread your visit? If yes, you're not picking up what we're putting down!
  • Consultative approach to solving issues - help us, help them!
• Reliable:
  • Ability to transform technical IT solutions lingo into terms everyone understands
  • Impeccable follow-through to customer satisfaction
  • Willing to attempt to connect to anyone you meet, no matter how difficult
• Go-Getter:
  • Insatiable desire for knowledge, independence, and success - strive for more than the status quo
  • Not intimidated by problems you've never seen before - confidence is key!
  • Hungry to work hard and hungry to grow your career!
• Ability to work from a bent, crouched, or kneeled position
• Ability to lift up to 50 lbs.