Job DescriptionDay to day Tasks will include:o Receiving 30-100 incoming calls relating to military-related benefit programs for the universityo Working in the salesforce platform for documentation, and with the PureCloud phone systemo Reviewing and resolving inquiries from both perspective and active students some of which are active-duty members, along with their enrollment counselors and program mentors.o Coordinating and acting as a liaison between the Department of Veterans Affairs and other military entities and the student. Daily tasks will also include researching and resolving problems with claims, billings, non-payment, etc.o Completing attendance certifications and invoices monthly and will need to coordinate with various military entities to research and resolve student questions and problems. To Maintaining and updating records and files and ensures payments are processed and sent to students or to the University.o Checking eligibility status of student and updates records to reflect correct current entitlement.o Attending and participating in departmental meetingso Obtaining and conveys information as required for compliance.o Adjusting courses and funding for active-duty studentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsMust Haves: 2+ years of experience in financial aid or similar Benefits or customer service field/environment Experience on with PureCloud phone system or a comparable alternative Must have experience with a role that requires typing and working with multiple software platforms at once Access to stable Wi-Fi and a working area at home Plusses: Knowledge and/or experience working with VA benefit programs. Experience with Banner or other information management system nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Full-time