Retail Auto Relationship Manager

About this role:Wells Fargo is seeking a Retail Auto Relationship Manager in Wells Fargo Auto as part of Consumer Lending. As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .In this role, you will:

Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory

Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships

Establish and maintain dealer relationships

Terminate non-performing dealers

Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements

Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners

Required Qualifications, US:

2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Strong prospecting, sales, negotiation, and influence skills

Ability to negotiate, influence, and collaborate to build successful relationships

Previous Auto finance industry experience

Client account relationship development and management experience

Auto sales management and business development territory experience

Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Ability to interact with all levels of an organization

Ability to interact effectively and confidently with senior management

Strong organizational, multi-tasking, and prioritizing skills

Previous experience with auto operations, sales, and/or credit

Dealer services or auto finance risk experience

Proficient experience with Salesforce

Knowledge and understanding of data warehouse analysis

Knowledge and Experience of auto applications and software

Experience working in a virtual dialog environment

Strong time management skills and ability to meet deadlines

Experience with Dealer Services systems and platforms

Proficient experience with Salesforce

Knowledge and Experience of CRS, DEALERTRAK, RouteOne and other Auto Applications

Job Expectations:

Ability to travel up to 75% of the time.

Ability to travel Minimum 5 days per week within assigned territory.

Ability to provide and work from a home office.

This position is not eligible for Visa sponsorship.

Posting Locations:

100% remote work only available in the following locations: Utah area which is inclusive of the following territories: Southern Salt Lake City down to St George. Candidate will need to reside in market of support and is required to be in the field.

Posting End Date:17 Dec 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-421722