Senior Customer Supply Chain Analyst

As a Senior Customer Supply Chain Analyst at Cricut, you will play a critical role in managing supply chain operations across our retail and e-commerce channel partners. You will be responsible for optimizing inventory levels, maintaining high service levels, and tracking key financial and operational KPIs to ensure a seamless customer experience and strong business performance.

Key Responsibilities:Act as a strategic partner to Sales, Operations, and Finance, aligning supply chain execution with commercial goals, inventory strategies, and financial targets. Provide insights and data-driven recommendations that support business growth, customer satisfaction, and operational efficiency.Lead the analysis and optimization of consigned inventory levels, ensuring alignment with customer demand, minimizing risk, and surfacing opportunities to improve sell-through and in-stock performance.Establish and maintain collaborative planning processes with internal stakeholders and key channel partners to proactively influence demand, manage capacity, and optimize supply performance.Deliver insightful performance reporting and root cause analyses across critical KPIs—such as fill rate, OTIF (On-Time In-Full), inventory turns, and cost-to-serve—providing actionable recommendations that drive results.Identify, prioritize, and lead process improvement and automation initiatives that enhance predictability, reduce operational complexity, and enable scalable growth.Support the design and continuous improvement of scalable supply chain processes, including order scheduling, event planning, inventory allocation, and replenishment models.Provide financial and operational insights to support decision-making, including the impact of supply chain tradeoffs on margin, working capital, and customer experience.Partner cross-functionally with Sales, Planning, Finance, and Operations to support strategic initiatives such as product launches, promotional planning, and customer transitions.Contribute to the development of long-term supply chain strategies that balance customer expectations with internal efficiency and cost objectives.Champion a KPI-driven culture, leveraging data and analytics to identify trends, mitigate risks, and improve overall supply chain health.