Senior Systems Services And Support Analyst

Fidelity Investments
Salt lake city, UT
28 May 2024

Vacancy expired!

Job Description:

The Team

Advanced Process Solutions is an organization focused on process automation tools and technologies for Fidelity's critical business processes and driving significant improvements in those processes - both local to individual businesses and cross-enterprise. This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities.

We are looking for a Senior Systems Support Analyst based in Salt Lake City, Utah and will provide customer support and project management regarding technical issues and projects aligned to the XTRAC Suite of applications. Additionally, the analyst will be responsible for deployment, monitoring, testing, and troubleshooting of customer environments.

The Expertise You Have (The order of these bullets do not matter)
  • Bachelors' Degree in a technical discipline or equivalent experience.
  • Familiarity with Linux operating environment required.
  • 4+ years previous customer support experience required.
The Skills You Bring
  • Excellent written and verbal communication skills required.
  • Your ability to solve and resolve difficult, technical problems is required.
  • Your ability to work in a team-oriented environment is a must.
  • You will need to bring solid project management skills.
  • Client/Server Application Support a plus.
  • 1+ years' experience writing Oracle SQL queries
  • Experience with Microsoft Office tools required.
  • Application Administration or support experience preferred.
  • Linux systems administration experience is a plus
The Value You Deliver
  • You will serve as single point of contact for our customers
  • You will be asked to Investigate and troubleshoot incidents raised by customers
  • You will assist XTRAC Application Administrators with workflow related questions, requests, and issues
  • You will provide project planning and management
  • You will be asked Produce weekly status reports as well as provide business context analysis of feature enhancements
  • You will capture and document end-user requirements
  • You will be expected to represent the customer when designing new software features
  • You will participate in an on-call rotation and provide 24x7 support.

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.

Please see below for the salary range for work locations in Colorado only:N/A

Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/A

Please see below for the salary range for work locations in California only:N/A

Please see below for the salary range for work locations in Washington only:N/A

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to

Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.

We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.
  • ID: #50015346
  • State: Utah Salt lake city 84111 Salt lake city USA
  • City: Salt lake city
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-28
  • Deadline: 2023-07-26
  • Category: Et cetera