Software Guidance & Assistance, Inc., (SGA), is searching for a ServiceNow Developer for a Contract assignment with one of our premier SaaS clients in Lehi, UT. This position is Hybrid if local to offices in San Francisco, CA, San Jose, CA, Seattle, WA, Washington, DC, Portland, OR, New York, NY, Arden Hills, MN, Los Angeles, LA, Lehi, UT, Emeryville, CA, Denver, CO, Chicago, IL, College Park, MD, Boston, MA, or Austin, TX. Employee productivity services team is looking for a Service Now developer to join the team in North America. We are seeking a ServiceNow expert to help us to develop and implement the ServiceNow platform. We have different business units and our main challenge is to implement a core ServiceNow platform that will help deliver Employee Center Pro, Case Management, Chat Support, Service Catalogue, Knowledge Management, Service Management, Service Mapping and alerting/monitoring correlation and Program Management. Responsibilities :
- Work with the product managers to analyze the requirements and provide technical solutions in ServiceNow platform
- Design, develop and rollout new application modules, workflows and catalogues in ServiceNow
- Provide software configuration and customization that includes workflow administration, report setup, data imports, integration and custom scripting
- Creation and customization of the core applications such as ITSM, CMDB, Service Portal and Service Catalog
- System and Process Automation
- Implementation experience of ServiceNow platform that includes the following
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Request Service Portal/Service Catalog and User Set up
- Experience in setup of Configuration Management
- CMDB and knowledge of Discovery application and CI probing
- Understanding of broader spectrum of ServiceNow capabilities
- Experience with third party integrations
- ServiceNow scripting
- Experience in Service Watch Event Management and Performance Testing
- Web Services integration (SOAP and REST)
- Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP).
- Experience in implementing systems using Agile Scrum framework
- Experience working with global teams
- Good to have knowledge on following modules of ServiceNow
- HR Service Management
- Customer Service Management
- IT Business Management
- Legal and Facilities
- Asset Management
- ServiceNow Implementation Specialist certification would be an added advantage