Spa Sales Supervisor

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

Job Description

ESSENTIAL FUNCTIONS:Ensure all polices and procedures are implemented, functional, and adhered to consistently. Anticipate guest needs. Attend meetings as required. Assist, empower, motivate, and counsel associates as needed. Sell, conduct, and maintain group reservations and bookings for spa appointments. Responsible for meeting and exceeding budgeted goals and gross operating profits.Conduct regular scheduled meetings with department heads. Support Spa Director/Manager and other department heads as needed to ensure a smooth operation.Complete reports, inventory, retail and projects as assigned and on time.Other:Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the fluctuation in business levels in the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel. In addition, attendance is required at all scheduled training sessions and meetings.Upon employment, all employees are required to fully comply with company rules and regulations for the safe and effective operation of the Hotel’s facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Additional Job Description

Additional Job DescriptionSUPPORTIVE FUNCTIONS In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Director/Manager based upon the particular requirements of the Hotel:

Provide direct service to guests as needed, including, but not limited to, five star service to spa gusts through greeting, guiding, and providing information and general aid to spa related circumstances to ensure the highest quality of services to spa guests.

Additional duties as necessary and assigned.

Monthly inventory, retail sales and merchandising

Adhere to resort policies and procedures.

To aid in the general coordination and relation between departments.

Maintaining and recruiting excellent staff.

Leadership hands on, develop associate accountability.

Providing tools and supplies in a timely manner.

Work with Spa Manager and Sales Manager to ensure group-booking needs are met.

Serves in an On Duty capacity for Spa Management

Overseeing and effectively running the day to day spa operation

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Ability to organize and prioritize work

Strong facility and safety awareness

Excellent customer service skills

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Must possess basic computer skills.

Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.

Ability to solve problems and make rational decisions.

Knowledge of Montage Hotel and Spa operations.

Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable).

Physical Demands

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.

Must be able to exert well-paced ability to reach different outlets and other departments of the Hotel on a timely basis.

Must be able to exert well-paced ability in limited space.

Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

Must be able to lift up to 25 lbs. on a regular and continuing basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.