SR Service center agent

UPS Cartage Services Inc. is currently seeking a Service Center Agent I to track and trace customer information, provide problem resolution and perform air freight rate analysis. If you're looking for an exciting career opportunity, we want to hear from you!The ideal Service Center Agent I will have a minimum of one year customer service experience, including data/10 key entry skills, working in a fast-paced inbound/outbound air freight and cargo environment. He/She will also have strong Microsoft Office skills, along with analytical, oral and written communication, customer service, and time management skills.Responsibilities and DutiesSchedules and tracks shipments and updates shipment status in E2K

Scans and images shipment documents and keys customer invoices, export and data entry

Prints checks, updates cash shipments, distributes reports, and updates weight gain logs

Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations

Processes Inbound and Outbound Masterbill

Supports Dangerous Goods Outbound, Domestic and International processes

Works on compliance audit projects, complex daily operations reports and delinquent shipments

Cross-trains co-workers in processes, or customers when new products or services are introduced

Performs various ad hoc requests, as needed

Knowledge and SkillsStrong customer service skills and problem solving acumen

Minimum of one year customer service experience

Expert-level understanding of transportation functions, customer service resolution and local pick-up and delivery routing, or ability to acquire desired knowledge for the local service center

Effective communication skills both oral and written

Proficient Microsoft Office skills

General administrative skills

Detail oriented and organized

Multitasker with ability to work in a team environment or independently

Knowledge and experience with Air Import and Export processes, with some unique skills in HAZMAT, Temp True, WWEF, and ODQ processes

Experience with Customs Boarder Protection or other government agencies - Preferred

Training and/or exposure for processing Dangerous Goods - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by lawCompany: UNITED PARCEL SERVICECategory: Administrative, ProfessionalRequisition Number: 289483Location: Salt Lake City,Utah