Technical Help Desk(Contract)

19 May 2024

Vacancy expired!

Job Description:

Job Title: Technical Help desk

Location: Salt Lake City, UT

Duration: 11+MonthsThe person in this position is required to work in a team environment, under limited supervision and reports to the Global Video Conference Operations Lead.

Responsibilities
  • Provide on-site and remote video conference support for internal and external audiences.
  • Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.
  • Produce and provide VC Ops service to users of the SLC Aud.
  • Partner with external vendors to provide event services and maintenance in the SLC Aud.
  • Deliver world-class customer service to all business partners.
  • Actively monitor multiple dashboards and monitoring systems for deployed ecosystem.
  • Manage the VC Ops inbox and calendar along with the global team.
  • Manage the ticketing system and enter information into the event calendar properly.
  • Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.
  • Respond and manage assigned work order and incident tickets in the system and complete under the designated Time To Resolution, TTR.
  • Partner with employees across the company to accomplish tasks in a timely and responsible manner.

Requirements
  • 1-3 years of work experience in enterprise video or related industry sectors.
  • Knowledge of enterprise video conferencing and large event spaces.
  • Knowledge of large-format video conference rooms, auditoriums and the equipment deployed in those spaces.
  • Experience with Zoom, Polycom and Extron platforms and technology.
  • Knowledge of live video switching, I/O, Video and Audio systems.
  • Knowledge of video editing such as Final Cut Pro, Adobe Premier and Camtasia.
  • Knowledge of Samsung and NEC commercial grade equipment a plus.
  • Experience with Microsoft Office Applications including Outlook, Word and Excel.
  • Excellent communication skills: verbal, written, and participating in working meetings
  • The ability to execute problem-framing, problem-solving and project management skills.
  • Must join and participate in daily team meetings.
  • Willingness to be flexible and adapt to change in a global environment.
  • Ability to self-start and self-

  • ID: #41164208
  • State: Utah Salt lake city 84101 Salt lake city USA
  • City: Salt lake city
  • Salary: Up to $23
  • Job type: Contract
  • Showed: 2022-05-19
  • Deadline: 2022-06-28
  • Category: Tv/film/video/radio