Technical Support Team Lead

Req ID: RQ173017Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Systems EngineeringSkills:Agile Methodology,Atlassian Confluence,Atlassian JIRA,AWS Cloud Computing,Linux WindowsCertifications:CompTIA - Security+ CE - CompTIAExperience:6 + years of related experienceUS Citizenship Required:YesJob Description:General Dynamics Information Technology is seeking a Technical Support Team Lead with strong experience who holds active DOD Secret clearance. Site location: greater Salt Lake City, Utah areaThe Team Leader provides onsite support to customers, team members, IT End User support staff, and other stakeholders of a complex enterprise IT system. As the primary onsite point of customer contact, responds and follows-up on internal and external customer support problems and service requests. Assists developing and implementing plans for migration and deployment activities. Possesses a deep understanding of the system and its interactions with external systems and involvement with enterprise business processes. Documents critical processes and provides training and guidance to junior staff. Performs troubleshooting and works with various groups to resolve issues. Applies problem analysis and solving skills critical in identifying, resolving, or escalating issues. Uses the IT ticket system and is responsible for receiving and tracking the trouble tickets, resources for action and ensures that their tickets are resolved and closed out with the customer and in the system. Develop and retort critical metrics to senior leadership. In short, the Team Leader will help to drive:

Increased velocity for onsite deployments

Improved understanding of system status

Improved compliance posture

Refined process documentation

Improved customer coordination

Support Team span of control includes but not limited to:

Account Maintenance (escalation)

End User software installation and support (desktops and workspaces)

Middleware support on servers

Security Group maintenance

Instance deployment and bootstrapping

Terraform, Ansible playbook execution

Security compliance evaluation, triage, resolution, and dissemination

Develop and execute onsite monitoring checklist and tools

Patching success/fail/shepherding

Mission Application availability

Service availability

SSO health

DTaaS

Product deployment support for execution teams

IAC Execution

Well described process documentation

KMS documentation (PPI)

Structure/data

Required Qualifications:

Education: Bachelor of Arts/Bachelor of Science, preferably in computer engineering, computer science, information systems, or related field of study

Required Experience: 5+ years of related experience

Required Technical Skills: Significant experience managing enterprise-level systems development

Security Clearance Level: Secret / Top Secret eligible

Required Skills and Abilities:

Ability to understand high-risk, high-impact, large-scale, complex systems; excellent communication and organizational skills, experience with large-scale infrastructure deployments, software development, and O&M activities

Preferred Qualifications:

Experienced team leadership

Professional demeanor with customer interaction

Organizational Skill

Travel:

<20% as travel will be required to a facility where classified data can be accessed

Location :

Roy, Utah (or greater Salt Lake City, Utah area)

WHAT GDIT CAN OFFER YOU:

Full-flex work week

401K with company match

Internal mobility team dedicated to helping you own your career

Collaborative teams of highly motivated critical thinkers and innovators

Ability to make a real impact on the world around you

#DEE2024 #Defense #USAF #kmp #systemsengineer #remote #AWS #cjobs #dicepost #gditcareers #gdpost #AFOpportunities #DEEjobs We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.