Telecom Administrator

31 May 2024

Vacancy expired!

Healthcare's helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding.

IT Services is looking for a Telecom Administrator to join our Telecom team. We are looking for someone with a great attitude about learning and providing excellent support our customers.

The Telecom Administrator will be responsible for supporting the daily operation of our VOIP solution. You will work with our Telecom Engineer to provision new users, respond to support tickets, support moves adds and changes, and improve vendor relationships. As a Telecom Administrator you will work with a team of seasoned professionals that want to see you grow and succeed in your career.

Your role:

  • Support customers through service ticket resolution
  • Assist Sr. Telecom Engineer in call center design and implementation
  • Maintain documentation related to telephone systems, call-recording systems, and related services
  • Provision new users and support moves and changes
  • Participate in on-call rotation

Your qualifications:

  • Basic knowledge of telephony concepts
  • Hands-on technical troubleshooting capabilities
  • Ability to work independently under minimal supervision
  • Critical thinking and problem-solving ability
Education & Experience

  • Basic understanding of telephony technologies including data, voice, fax, IP and cloud-based services
  • Experience with helpdesk ticketing software (such as Jira), remote management software
  • Proficiency with business collaboration tools such as MS Office
  • Ability to quickly learn technologies and products using documentation and internet resources
  • Ability to work with all levels of IT staff inside and outside the organization
Preferred

  • Previous experience with Ring Central
  • Understanding of network technologies including routers, switches, and Broadband
  • Experience with DHCP and DNS

In return, we offer:

  • Competitive pay
  • Flexible work schedules - including work from home options available
  • 401 (k) retirement plan
  • Healthcare coverage with corporate wellness program
  • Free health center and health coaching for employees and dependents
  • 18 days of PTO your first year and paid holidays
  • Up to 16 hours of paid volunteer time off
  • Award-winning training and development programs
Click here to learn more about our company and culture.

To have your resume reviewed by Talent Acquisition, click "Apply" at the top of the screen.

We are an Affirmative Action/Equal Opportunity Employer

Veterans/Disabled

We are an at-will employer

  • ID: #41994188
  • State: Utah Salt lake city 84101 Salt lake city USA
  • City: Salt lake city
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-05-31
  • Deadline: 2022-07-29
  • Category: Architect/engineer/CAD