WellsOne Service Center - Dispute Chargebacks

Why Wells Fargo:Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. We’re especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees’ financial health, we offer competitive salaries and generous benefits package. Apply today.About this role:Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Global Treasury Management within Enterprise Functions. Find out why we’re the #1 financial services company to grow YOUR career.In this role, you will:

Process non-fraud chargebacks for internal and external customers

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity

Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim

Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed

Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions

Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area

Provide subject matter knowledge and interpretation of procedures to less experienced staff

Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Non-fraud chargeback filing experience

Experience with Visa Resolve Online and/or MasterCard Connect - MasterCom Claims Manager

Experience with Visa and MasterCard products

Intermediate level experience with Microsoft Office products; specifically, Outlook and Excel

Experience with TSYS processing system

Commercial credit card experience

Treasury management experience

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Strong analytical skills with high attention to detail and accuracy

Works well in a team environment with the ability to also work independently and manage own case load within set timeframe expectations

Excellent verbal, written and interpersonal communication skills

Job Expectations:

Ability to work additional hours as needed

Must work on-site at the location posted

Ability to work Hybrid schedule after initial onboarding and training: 3 days in-office, 2 days work from home

Posting End Date:7 Nov 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-414104