In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.Key ResponsibilitiesGreet and welcome guests upon arrival with warmth, professionalism, and graceServe as a primary liaison between guests and all departments, ensuring timely and accurate communicationCoordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferencesRespond promptly and thoughtfully to guest inquiries, requests, or concernsAssist with logistics such as transportation, luggage handling, and guest room readinessMaintain up-to-date knowledge of all Twin Farms offerings, services, and guest itinerariesSupport the team in ensuring all guests depart with a sense of delight and lasting connection