Guest Services Associate Needed

Description

We’re looking for a positive and professional guest services agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys, assist with events, asist with F&B, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Assist with Breakfast service, including breakfast prep, set up, and clean up

Assist the hotel with various events on the property

Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Communicate with housekeeping to make sure guest rooms are ready

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Field customer complaints when necessary

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

Be available on Weekends

Comfortable taking telephone calls and mitigating stressful situations

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Must have graduated high school, received a GED or equivalent

Compensation

$18 - $20 hourly plus tips