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MVP Health Care is seeking a person to be part of a community of people who care deeply about changing healthcare through innovation. The function will serve in the roles of teacher, facilitator, researcher, analyst, implementor, and manager of innovation projects. The position must be committed to being innovative, disruptive, and focused on delivering for customers. The person must fundamentally embrace our core values Be the Difference, Be Humble, and Be Curious in the delivery of this role.
This role will work across departments to
· Ensure the implementation of an innovation framework and discipline
· Uncover and quantify customer needs and
· Conceptualize opportunities for new products in under-served or over-served markets.
To be successful, this role will embrace, learn, and teach the outcome-driven innovation framework across the organization. The Innovation Strategist must become an expert in outcome-driven innovation and Jobs To Be Done (JTBD) as they will be responsible for training the organization on the fundamentals as well as caretake this innovation framework as part of the MVP Way. The person will embrace and embody a culture where business units work toward collaboration, innovation, and positive customer experience.
Working with both internal team members and external consultants, this role will work across the enterprise to prioritize core jobs, conduct qualitative interviews with customers, and then commission formal quantitative studies to produce a database of met and unmet customer needs by segment. The Innovation Strategist will share these results across the organization and facilitate feeding the results into product strategy, marketing, product management, human-centered design, customer engagement, operations, and other areas as applicable. This role is responsible for product concept design and ensuring the design is effectively communicated to the business so they can successfully establish a product roadmap and build, implement and/or maintain the product.
This role will, at first, serve as a “player/coach” role, leading the innovation work across the business as well as execution on individual workstreams, and management of associated budgets. Over time, responsibility for the leadership of a small team may evolve. This role will be the curator of the organization’s innovation methodology, and will continuously curate our processes, evangelizing them across the organization. Also, this position may be involved with M&A and market scanning activity, assessing initial buy vs. build viewpoints and the attractiveness of inorganic entry into markets. Performs other duties as assigned.
POSITION QUALIFICATIONS
Minimum Education: Bachelor’s degree
Minimum Experience:
- Seven years of professional experience in a multi-disciplined setting, either in health care, marketing, retail, or other consumer-focused business
- One year of professional experience in health care, preferably health insurance, bio-pharmaceuticals or care delivery
- Past supervisory experience of professionals preferred
- Prior experience with leading/facilitating cross-functional teams
- Experience with or exposure to Outcome-Driven Innovation, JTBD, Design Thinking, Lean and Agile/Scrum
- Analytics/data-driven background strongly preferred
- Experience with multi-channel digital asset delivery preferred
Required Skills
- Self-starter with the ability to deal with ambiguity, adapt and drive change
- Strong orientation around strategy, problem-solving, critical thinking, and decision making with a demonstrated ability to act decisively
- Demonstrated success in leading projects
- Demonstrated proficiency in developing concise, well-organized written materials to communicate concepts effectively
- Ability to work creatively and problem-solve based on customer needs - incorporating data sets and analysis to build, test, and iterate product design.
- Demonstrated ability to communicate effectively one-to-one and in groups, and the ability to appropriately adjust communications for specific audiences
- Intrapreneurial business skills including leading, influencing, integrating and synchronizing new concepts
- Willingness to learn, teach and facilitate the JTBD methodology
- Segmenting markets, identifying target customers, and uncovering unmet customer needs as input to innovative products, services, and programs
- Generating insights into areas of opportunity
- Creating and delivering product concept presentations to diverse audiences
- Translating requirements for multiple audiences using Job Stories (JTBD) or other relevant formats
- Facilitating vendor evaluation and build vs. buy decisions
- Using and managing outsourced market research
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people with diverse backgrounds and experience—tech people, numbers people, even people people—to make health insurance more convenient, more supportive, and more personal. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.
Status: Full-time, Exempt: Yes