Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Specifications
Outlet: Mount Snow
Shift & Schedule Availability: Winter Seasonal / Full Time
The budgeted range starts at $52,000 - $59,000. Actual pay will be adjusted based on experience.
Job Summary:The location-specific PSS Leader will lead a location PSS team and be responsible to execute the PSS strategy through strong operational excellence, workforce management and standardized service delivery. The role will report directly to the In Resort PSS leader and will be part of the in-resort PSS leadership team. The PSS leader will be held accountable to delivering an Experience of a Lifetime for our Employees and Guests, which, in turn, will drive Vail Resorts' growth and profitability around the world.In this capacity, the In Resort PSS location Leader will be focused on assisting with scheduling, hiring, onboarding, training, performance management, development, labor optimization, day-to-day operations, and guest service de-escalation. Location leaders will have regular communication and partnership with the PSS Resort Leader to provide continuous feedback and improvement for the execution of the strategy in resort.Job Responsibilities
Understand and execute on the vision, strategy and roadmap for the evolution of in-resort Guest Service Delivery including people, processes and technology
Foster a customer-focused environment and mindset to ensure the delivery of an exceptional guest experience through all stages of the guest journey
Work to develop and implement the processes and reporting necessary to manage a function and appropriate standards are in place to evaluate and optimize service delivery and service quality
Through strong communication and listening, serve as a consultative partner to resort leaders and line of business partners (Ski School, Scanning, etc) to continuously improve and scale service delivery
Monitor labor and service trends and identify opportunities for continuous improvement to enhance processes, increase quality and reduce operating expenses
Foster a high-performing team and culture focused on value creation, delivering results, guest service and leadership development for career progression.
Support the creation of an effective Guest Services organizational culture including a partnership with peers.
Work to develop a high-performing team by increasing the high-potential employee mix and ensuring solid succession planning.
Leadership qualities
The expected pay range is $52,000 - $59,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 501927Reference Date: 06/24/2024Job Code Function:
Full-time