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Req ID: 160784
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow Developer/ Architect to join our team in Montpelier, Vermont (US-VT), United States (US). Role Responsibilities:Defines policy & standards - Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projectsDefine technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementationsSupport customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solutionLeads any ServiceNow technical issues preventing successful service delivery and communications towards successful resolutionArchitect, design and deploy solutions using ServiceNow platformDefine development best practices, architecture, code review check list , provide technical leadership and mentoring the ServiceNow TeamDesign solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow and other platformConsult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platformCollaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixesImplementation of approved apps from ServiceNow application storeTechnical oversight of activities for vendor resources on as-needed basis for project work/Steady stateValidate all Requests for Enhancement (i.e. platform changes) providing technical perspective and recommendations and perform feasibility study where requiredSet standards for mid server deployment and usageConducting platform performance audits and remediation activitiesAnalyze requirements and implement solutions to agreed enhancements to the ServiceNow platform per documented requirements and deliverablesDevelop agreed integrations between the Client ServiceNow system and external systemsResponsible for executing patching and upgrades to the ServiceNow PlatformAct as the Problem Manager for Platform related Problem RecordsEnsure adherence to quality standards and attainment of project deliverablesBasic Requirements:- 6+ years of "hands-on" ServiceNow Platform experience
- 2+ years of ServiceNow Developer and/or Architect experience
- 2+ years ITIL Process/ ServiceNow Implementation Experience (Ex. Has worked at least 1 end to end implementation of ITSM orITOM module of ServiceNow)
- Service Now Certification (Admin/ Implementation highly preferred ; Developer)
- ITIL Process Implementation + Certification
- Experience in conducting onsite assessments that shall involve gathering requirements from the customer and documenting the requirement specifications
- Experience in designing and implementing solutions by mapping customer's business processes
- Experience in conducting User Trainings and supporting User Acceptance Testing to get customer sign-off on the projects
- Experience in Pre-sales activities such as RFPs, solution design & effort estimation
- Possess excellent written and verbal business communication skills to communicate and make executive level presentations to the customers as well as organizational
- Ability to learn and adopt new technologies as well staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areas
- ID: #31651115
- State: Vermont Montpelier 05604 Montpelier USA
- City: Montpelier
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-01-15
- Deadline: 2022-03-15
- Category: Architect/engineer/CAD