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Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government. Our services include: Enterprise Information Technology; Logistics ; Education ; Program Management Title: AppDynamics COTS Engineer Assignment Location(s): Remote or Washington DC area Estimated Contract Duration: Base year + 6 (1 - year options) Required clearance: Top Secret Education: Bachelor's degree and five (5) years of professional experience or a high school diploma and nine (9) years of professional experience Experience: Minimum of two (2) years AppDynamics software KMI is hiring an AppDynamics COTS Engineer to join our team in support of a federal contract. Role and responsibilities may include: - Implements and maintains smooth operation and physical design of a distributed AppDynamics fault, performance, and trend analytics system
- Install, Configuration, and Tuning of the following AppDynamics Servers: Controller, Event Service Cluster, End User Monitoring, ADA, ADRUM
- Works independently with customers to collect requirements and engineer monitoring solutions through customer acceptance
- Tracks own work and backlog, familiar with Agile methodology
- Prioritize own work in accordance with customer priorities and stakeholder expectations
- Communicates efficiently and effectively both written and verbal
- Reviews system design and works to continuously improve stability and efficiencies
- Provides system backup recovery methodology and makes recommendations regarding enhancements and/or improvements
- Maintains security and integrity controls
- Formulates policies, procedures, and standards relating to system management, and monitors system resource utilization
- Works with minimal direction as a seasoned resource
- Performs Tier III support for management systems, client/server and web-based applications
- Support customer initiatives in their transition towards modernization
- Responsible for reducing operational downtime for critical, scheduled, and unscheduled maintenance by accelerating deployments of approved changes/fixes/updates and solutions and automate manual maintenance, deployment, diagnostic health checks, validation, and reporting
- Responsible for creating proactive and reactive monitoring methods, generating customer alerts within the Enterprise Event Management and Monitoring capability
- Responsible to log all problems/incidents into the Ticket Management System
- Cooperate with Department of State audits, reviews, evaluations, tests, processes, and facilities. Understands MSP IT methodology and the software development lifecycle
- Skilled at user requirement gathering and can work independently to craft efficient monitoring, alarming solutions, and dashboards
- Understands the Agile process
- Ability to operationally support the underlying database as necessary
Preferred Qualifications - Develops solutions to a variety of problems of moderate scope and complexity
- Represents organization on specific projects, may make presentations to small groups
- COTS Development
- SQL
- Apache and IIS web server administration
- Red Hat Linux user
- Fault and Performance Monitoring Tools Administration
- Bachelor's degree in STEM field a plus
- Security+ Certification a plus
Equal Employment Opportunity Statement . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. COVID-19 Vaccination Requirement . Subject to applicable law, all prospective hires will be required to provide proof of COVID-19 vaccination (fully vaccinated) as a condition of employment. Reasonable accommodations based on medical proof or religious beliefs will be considered. E-Verify Statement . Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Disability Statement . Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com .