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Job DescriptionInsight Global is looking for Application Support Analysts to join one of our clients in Richmond VA or Chandler AZ. Work closely with a broad set of stake holders including Servicing, Fulfillment, Infrastructure, Development and Product Management teams to address incidents, requests, alerts, changes and problem investigations. Identify gaps with current process / infrastructure / services and collaborate with developers partners to close the gaps.Responsibilities
Provide front line technical support to end users responding to issues related to Problem/Incident Management, Operational Readiness, Application Monitoring, Production Governance related to issues
Solve production down situations under tight SLA deadlines
Root cause and problem resolution follow-up
Debug and fix production issues by analyzing complex sql queries stored Procedures
Provide stand-by out of hours support on rotational basis for production system
Look for efficiency improvement in productivity savings Drive live by the culture of innovation resulting in highly efficient team and improving operational efficiency
Work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
Communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues
Pay range is 50-57/hr depending on years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements1.) 5+ years of IT industry experience.2.) SQL, Oracle Exadata, Unix/Linux, Java scripting3.) Experience in Java / JEE Frameworks (web services) Development and Support4.) Must have working experience on UNIX/shell script and SQL.5.) Able to build medium to complex SQL queries and Splunk queries. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Full-time