Application Support Specialist VCategory: Service Desk / End User ServicesMain location: United States, Texas, PlanoAlternate Location(s): United States, Virginia, RestonPosition ID: J0225-1889Employment Type: Full TimeU.S. - What we do matters (https://youtu.be/lDvtHf2zJRQ)By playing this video you consent to Google/YouTube processing your data and using cookies –Learn more (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) .Position Description:CGI has an immediate need for an Application Support Specialist V to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. This position is located in Reston, VA or Plano, TX only. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years! We have over 92,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globeProject PitchCGI has an immediate need for a L2 Application Support Specialist with hands on AWS to join our financial services team in Reston, VA/Columbia, SC/Troy, AL. This is an exciting full-time opportunity to work in a fast-paced team environment supporting production systems for one of the largest leaders in the secondary mortgage industry. Our long-term, trusted relationship with this client has resulted in a stable and innovative work environment.Your future duties and responsibilities:CGI is looking for a L2 Production Support with hands on AWS team member to provide support for medium to high complexity tasks and activities. May create and develop software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provide Level 2 end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conduct training. Required qualifications to be successful in this role: 10+ years' experience including cloud operations and engineering along with development/scripting or cloud architecture experience. Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests. Good communication skills (oral and written) Attention to detail Deep expertise with: - Enterprise infrastructure (on-prem and cloud hybrid) - AWS Cloud Computing (certification required) - Expertise in at least two of the below and intermediate knowledge at least three of the others - Cloud Architecture - Security Framework - System Operations - Network - Database - Development/DevOps Specialized service/application/infrastructure subject matter expertise (certification if appropriate) Ability to do analysis, design and implement solutions to issues in the environment. Able to present to management and represent the solutions for approval. Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests. Implement and oversee complex, and enterprise-level IT system and services, including rollout of new services for all applications or shared services Lead critical incident response efforts and root cause analysis Lead critical application releases and implementations that include interfacing application changes and coordination Interface and maintain partnerships with vendors and service provider Represent the team in discussions with business, development and management in decision making processes and meetings and informing management of the results and outcomes Perform as subject matter expert for the service/application/infrastructure/area and provide insight around design, operations, functionality and impacts of changes to all teams, including development and business teams Information Technology Infrastructure Library (ITIL) Certification is required. Use of Office products including Excel, Word, Outlook). Provide recommendation on continuous improvement and lead the execution of the same Creation of dashboards, automation scripts, etc. to increase observability, reduce manual work, and ensure business uptime that can be utilized by other members of the team and also by the business and other technical teamsDesired Skillset Automation Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired Java/scripting knowledgeEducation: Desired bachelor's degree in computer science, Information Systems, Information Technology Mathematics, Engineering or related field.#LI-USCSGCGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $74,600.0 - $146,900.00BenefitsCGI’s benefits are offered to eligible professionals on their first day of employment to include:Competitive compensationComprehensive insurance optionsMatching contributions through the 401(k) plan and the share purchase planPaid time off for vacation, holidays, and sick timePaid parental leaveLearning opportunities and tuition assistanceWellness and Well-being programsSkills:
Detail-oriented
DevOps
ITIL
What you can expect from us:Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team—one of the largest IT and business consulting services firms in the world.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
Full-time