Req ID: RQ184862Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: MBI Full 5C (T3)Job Family: Systems AdministrationSkills:Asset Management,Client Management,Documentations,Information Technology Management,ITSMCertifications:ITIL Foundation - ITILExperience:7 + years of related experienceJob Description:At GDIT, people are our differentiator. Our work depends on a BMC Helix Asset Administrator with expertise in BMC CMDB, Client Management, and Discovery. Our team implemented BMC Helix as an enterprise-wide IT Service Management (ITSM) solution for a federal government agency and is building out additional capabilities.This Asset Management Technical Role supports and integrates all ITSM designed Asset Management processes into the customer’s organization. Utilizing expertise in BMC Client Management, this resource will focus on installing BMC Client Management servers and agents, with little to no customization. Responsible for transferring data from BMC Client Management into the existing ITSM solution. Cross-training and supporting BMC Discovery may also be required.How You Will Make an Impact
Supports the Asset Manager and ITSM Team Leads in day-to-day tasks in quality assurance, delivering contract deliverables, and reporting.
Facilitates and/or attends requirements gathering sessions for asset management design supporting the process, specifically for Asset Management.
Serves as liaison between process and project management operations teams to capture workflow requirements.
Documents processes and workflows for usability across the IT organization and in the organization’s deployed toolsets.
Attends all Asset Management meetings.
Regularly reviews existing IT processes for effectiveness and efficiency; identifies improvement opportunities
Works towards integration across all related processes in the ITSM toolset.
Supports process improvement by defining workflows, value streams, and process metrics.
Participates in testing activities for asset toolsets to ensure workflow and process are aligned.
Develops technical documentation as required and supports process documentation.
Maintains knowledge and expertise in industry process best practices and trends, as well as ITSM supporting toolsets.
Requires effective verbal and written communications skills to consult with management, business partners and vendors.
Highly collaborative ethic and experience working in global teams/organizations.
What You'll Need to Succeed
Required Experience: Minimum of 7+ years of Asset Management Development.
Required Education or Certifications: ITILv3 or v4 Foundations or 2 Intermediate BMC Certifications.
Preferred Education: Bachelor's Degree in IT Management or related field.
Preferred Certification: BMC Certification(s) in Client Management
Required Skills: BMC Helix with BMC Client Management and Discovery; building relationships and cross-functional team collaboration.
Preferred Technical Skills: ISO and CMMI process audits.
US Citizenship Required for Public Trust.
Location: 100% remote.
GDIT is Your Place
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $109,650 - $148,350. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full-time