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- Devise or modify procedures to solve complex systems problem. Responsible for aligning technology solutions with business strategies.
- Partner with the functional groups within the IT organization to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs.
- Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements, and communicate trends and requirements to and from customers and IT.Errors may cause delay, expense and disruption. This level is staffed by individuals who have an excellent understanding of business systems and industry requirements.
- IT experience in business systems analysis in a large-scale environment across multiple hardware and software platforms or business unit experience that includes working closely with IT in the development and implementation of large-scale systems is required.
- Experience in Troubleshooting tickets: ServiceNow, Remedy
- Run Basic SQL Scripts: Preferred not required
- Knowledge of Documentation
- Experience in MS Office, SharePoint (Tickets), Power apps and Power Tools
- Strong Business System Analyst skills from Documentation and Communication stand point