Call Center Pro - Insurance

CALL CENTER PROS WANTED – INSURANCE

IN-OFFICE | VIRGINIA BEACH

(Remote is earned - not guaranteed)

UNLIMITED INCOME POTENTIAL

Average agents make $75-100K per year!

If you love call center work and you perform, read this carefully.

We are building a disciplined, metric-driven insurance call operation in Virginia Beach. We want experienced call center professionals, especially high performers ready to level up.

If you currently work (or have worked) at any of the following, we want to talk to you:

- Life Protect

- Posh

- MAP Communications

- AnswerFirst

- AMBs Call Center

- Smith.ai

- Teleperformance

- Conduent

- Alorica

If you’ve succeeded in a monitored, script-driven, KPI-based environment and you’re tired of capped pay or dead-end roles, this is your lane.

WORK LOCATION

- This role starts 100% in-office in Virginia Beach

- Remote may be considered only after goals are consistently met and you prove you can work independently without supervision

IMPORTANT: READ BEFORE APPLYING

PROBATIONARY PERIOD

- Your first 30–60 days are probationary

- Performance, attendance, coachability, and compliance are evaluated closely

- This is a production role, not a training role

TRAINING & CALL FLOW

- There is NO paid training

- You are put on the phones immediately

We provide:

- All leads

- Outbound and inbound dial systems

- Scripts, compliance framework, and call structure

If you need hand-holding or extended ramp time, this is not the role for you.

LICENSING (NON-NEGOTIABLE)

- We provide a $300 scholarship covering the required licensing course

- You are responsible for state-required fees, including:

Licensing exam fee ($35)

Fingerprinting & background check ($35)

State license application fee ($15)

Total out-of-pocket cost: approximately $85–$90

You must pass the exam and obtain your license within 30 days

This role requires personal investment and urgency.

WHAT YOU’LL BE DOING:

- High-volume inbound and outbound insurance calls

- Following strict compliance scripts

- Booking, qualifying, and advancing conversations

- Working inside dialers, CRMs, and call-center systems

- Hitting daily and weekly performance metrics

YOU MUST HAVE:

- Previous call center experience (required)

- Ability to work full days on the phone

- Strong computer skills and multitasking ability

- Reliable transportation (in-office requirement)

- Professional phone presence

- Comfort on recorded and monitored lines

- No felony convictions

- Verifiable professional references

THIS ROLE IS FOR YOU IF:

- You thrive in fast-paced call environments

- You take coaching and implement immediately

- You don’t need motivation to perform

- You want growth, autonomy, and upside

- You understand that performance earns flexibility

THIS ROLE IS NOT FOR YOU IF:

- You expect paid training

- You dislike being on the phone all day

- You struggle with structure or accountability

- You want remote work immediately

- You are “just exploring options”

HOW TO APPLY:

STEP 1 of 2:

Respond to this post with the following information:

- Your call center experience (where + how long)

- Confirmation you can work in-office in Virginia Beach

- Confirmation you understand there is no paid training

- Confirmation you can obtain your license within 30 days

- Confirmation of no felony convictions

- Two professional references

STEP 2 of 2:

Schedule an interview here:

https://calendly.com/sarahkiahmorton-tms/30min

High performers only.

If you can execute from day one, we want to talk. We move fast. We measure everything. We reward results!