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- Identifies opportunities for new business and account growth - $10M+ Accounts.
- Quick to identify growth opportunities at the customer location and work with various stake holders, to define & deliver a proposal response.
- Experience in growing the Gross Margins.
- Work with the offshore team closely to efficiently progress the Opportunities from Proposal to Final stages.
- Upsell and Cross Sell of various services.
- Plan and Strategize for Account growth and establish a strong relationship with decision makers including CxO’s across LOB’s.
- To have required Technical expertise to navigate customers towards Digital journey and effectively showcase/ explain ready to go market solutions or IP’s.
- Manage customer relationships through regular communication with clients.
- Drive Strategic meetings with key leadership (Monthly and Quarterly).
- Improving customer service experience, create engaged customers and facilitate organic growth.
- Taking ownership of customers issues and following problems through to resolution.
- Get higher Customer satisfaction (CSAT) levels.
- Work with offshore delivery manager(s) in oversight of Existing delivery.
- Involve and help in escalation management pertaining to existing delivery.
- Help and support delivery team(s) in implementing best practices pertaining to Delivery Excellence and Value addition.