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DescriptionJob summaryDo you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organisation?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. eAWS is looking for experienced and motivated technologists who align with our Leadership Principles and possess a unique balance of technical depth and strong interpersonal skills. Amazon.com has built a reputation of excellence in Web-related technologies and services. We are carrying on that tradition while leading the world in Cloud technologies. With AWS, you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into the Cloud.What can you expect from a life in the Amazon Cloud? You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you: Learn and use groundbreaking technologies Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs Interact with leading technologists around the world Work directly with AWS architects to help reproduce and resolve customer issues Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services Drive customer communication during critical events Drive projects that improve support-related processes and our customers’ technical support experience Write tutorials, how-to videos, and other technical articles for the developer community Work on critical, highly complex customer problems that may span multiple AWS servicesThis is a shift work position. This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONSCurrent, active US Government Security Clearance of Top Secret or above
Currently working towards a Bachelor’s Degree in Information Science / Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or related fields with an expected conferral date between September 2021 and September 2022; or completed your degree within past 12 months; or 1 year relevant work experience
1 year of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)
1 year of experience with Networking (TCP/IP, DNS)
1 year of experience with Troubleshooting / Support for technical IT issues
PREFERRED QUALIFICATIONSKnowledge of internet fundamentals and cloud computing concepts
Knowledge of AWS core services, Command Console, or command line interface
Knowledge of compute, database and storage concepts
Knowledge of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
Knowledge of security concepts and best practices
Excellent oral and written communication skills for contact with customers via calls, chats, and email
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Full-time