Description Robert Half is looking for a veteran Collections Specialist with a strong sense of ownership and attention to detail. This role is with a company in the Transport field. This short-term contract / temporary role is for a Collections Specialist who wants to work in the Richmond, Virginia area. If you are determined to succeed and are looking for a new opportunity, contact us today!Major responsibilities
Act as liaison in maintaining quality customer service and a positive company image by resolving customer account inquiries
Ensure payments are processed
Oversee and update customer files to ensure data consistency
Administer all billing and reporting activities in response to deadlines
Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment
Register all customer payments to the correct reports
Comply with all Federal Fair Credit Reporting Act rules and regulations
Ensure bankruptcy filings are processed in the correct manner when received
Control inbound and outbound collections calls and correspondence Requirements - AA or BS/BA in Accounting preferred
Collections experience desired
Command of Call Center Customer Service
Strong familiarity with Microsoft Outlook
Previous experience using accounting software
Ability to analyze customer accounts and make decisions based on those analyses
Excellent written, verbal and social communication skills highly desired
2-3 years of prior high volume collections experience
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Full-time