Req ID: RQ169381Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphPublic Trust/Other Required: NoneJob Family: ConfigurationSkills:Facilitation,Management Support,People ManagementExperience:0 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Configuration Analyst Associate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Configuration Analyst Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on Configuration Analyst Associate joining our team to support our government client’s activities in the Northern Virginia locations.HOW A CONFIGURATION ANALYST ASSOCIATE WILL MAKE AN IMPACT
Provides configuration management support to assigned projects.
We receive the customer's order from the service catalog or as a non-standard service request and manage it as a project.
The analyst uses their judgement to determine if the requested work is within our scope. Clarifications and additional details are worked out between the analyst and the customer.
Once the scope is defined, the analyst issues a task to a work group to do a site survey; the data from that survey becomes part of the rough order of magnitude (ROM) cost estimate that is provided to the customer.
The customer agrees to the cost and provides a funding code to allow for procurement of the items.
Once delivered to the warehouse, the analyst tasks the logistics team to have the items delivered to the site.
Once delivered to the site, the analyst tasks a work group to do the installation.
After installation, the analyst follows up with the customer to ensure everything was delivered and installed correctly.
Attends customer meetings and may serve as primary client liaison.
Interacts with other stakeholders, other agencies, on behalf of the client.
Ability to participate in special projects as required.
WHAT YOU’LL NEED TO SUCCEED:● Education: Technical Training, Certification(s) or Degree● Required Experience: 0+ years of related experience● Security Clearance Level: TS/SCI with Polygraph● Required Skills and Abilities:
Monitor and facilitate resolution of tickets within contractual timelines
Monitor authorized maintenance activities to determine possible impacts to operations
Control, disseminate, and monitor ticket queues
Conduct trend analysis on tickets to support metrics reporting to the customer
Monitor and facilitate tasks for the Problem Management team
Tools: Tableau, Excel and Testing Techniques
● Location: On Customer Site● US Citizenship RequiredGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full-time