Customer Satisfaction Analyst

Customer Satisfaction AnalystJob Category: ConsultingTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneWhat You’ll Get to DoThis position offers the candidate unique, expansive exposure to CACI’s business at all levels. The candidate will contribute to CACI’s strategic goals while growing towards a long career with CACI. Professional development through training, mentoring and certification support are expected to enhance the candidate’s skillset and prepare them for a long career with CACI. CACI is looking for an ambitious, motivated team player to develop, who can immediately apply their skill set to offer value to CACI.More About the RoleThe primary duties of this position are to coordinate, advise and execute assessments of CACI’s programs to ensure customer expectations are being met, validate performance, drive improvements, and assist programs with a successful recompete. Working with program teams, line management, and capture and business development, the analyst will customize an assessment to obtain the most appropriate feedback from strategically selected customers. The candidate will learn to serve as a consultant to CACI programs, advising them on approaches and actions.The analyst will utilize multiple types of feedback to provide reporting to programs and to perform analysis across various levels of CACI. This will include both quantitative and qualitative analysis.The analyst will conduct data analysis regularly, seeking out trends, patterns, and forecasts, and must be able to effectively relay those findings. Coordination with CACI corporate services will be necessary as CACI’s Data Lake developers progress their work.The analyst will assist with CACI’s BD and Capture activities, serving as a resource and subject matter expert on CACI’s past performance library. To include, assisting in the preparation and provision of materials required in various business development areas. Further, the analyst will assist BD and Capture with contract compliance reviews, PMR reviews, Risk Reviews, and CACI Program Performance Profiles. Finally, BD and Capture will rely on the analyst to assist in the development and execution of an out of cycle program review.In addition, the analyst will provide training to program personnel on assessment optimization tactics, conduct training sessions for new CACI Program Managers, participate in various Quality Management System (QMS) activities including audits, contribute to process improvements, and may be assigned other duties.Finally, the analyst will have access to all available resources in which to further their skillset. To include, facilitating a PMP through various assigned projects and preparatory materials.You’ll Bring These Qualifications

Candidates should possess a bachelor’s degree or equivalent and possess 6+ years of work experience

Ability to perform data analysis

Ability to coach peers and senior personnel

Ability to work well in a group or independently

Self-starter

Competency as a facilitator/presenter

Research expertise

Critical thinking and problem solving

Time management

Organization

Collaboration on special projects

Negotiation (listen, analyze, persuade)

Creative thinking

Quality assurance/internal audit

Proficient with using databases

Ability to troubleshoot minor technical difficulties

These Qualifications Would Be Nice to Have

PMP Certification

SharePoint administration

Use of remote productivity tools (e.g., Zoom, MS Teams)

Analyze data using MS Excel using VLOOKUP, pivot tables, sorting, filtering, etc.

Use of enterprise systems (SCORE, Workday, ServiceNow)

Experience with Camtasia or video editing software

Experience with Power BI

Strong oral and written communication

High emotional intelligence​

Impeccable interpersonal skills

What We Can Offer You:

We’ve been named a Best Place to Work by the Washington Post.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive benefits and learning and development opportunities.

We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.