Responsiblities:What you will do:Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management.Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success.Own and manage customer escalations and coordinate across departments to final resolution.Assist P-CSMs with policy and license questions.Contribute to Customer Success Best practices.