Data Analyst I/II (Contact Center Desktop Experience Team)

YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you’re passionate about.What’s Important to You Is Important to UsWe’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.Don’t take our word for it. Military Times 2022 Best for Vets Employers Yello and WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Fortune Best Place to Work for Financial and Insurance Services Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award – Excellence in Early Career HiringBasic Purpose Perform analytical and statistical modeling on large data sets to support various business operations and organizational objectives. Capture data requirements, perform data collection, processing, cleaning, analysis, modeling and visualization. Identify data patterns and trends to help answer business questions and improve decision making. Participates on projects with increasing complexity, under moderate supervision with some latitude for independent judgment. Moderately skilled professional with basic proficiency in discipline.Responsibilities Support the development, maintenance, and management of reporting, dashboards, data models and analytical results Evaluate and define functional requirements for analytics and business intelligence (BI) solutions Retrieve, analyze and validate data and test accuracy of reported results Work with project leads to understand requirements and propose key analytics solutions to drive effective decision-making and influence business objectives Produce actionable reports that demonstrate key performance indicators, identify areas of improvement for current operations, and show root cause analysis of problems Analyze and summarize business operations, customer and/or economic data in order to improve business intelligence, optimize operating effectiveness and predict business outcomes Identify trends and patterns in business data; create data visualizations to support business decision making Support the development of new and/or modification of existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements Collaborate with business units and senior management to conduct needs assessment to support business unit objectives Support complex Data Science and Big Data projects Effectively communicate data outcomes to business stakeholders and leadership Work with business units to collect, review, and publish Metadata Maintain and enhance Data Catalog (e.g., Purview) and PowerBI Reports Evaluate and enhance the Data Governance and Metadata Collection Framework Perform other duties as assignedQualifications Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or the equivalent combination of training, education and experience Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, related analytical tools and programming languages Effective skill interpreting, extrapolating and interpolating data for statistical research and modeling Experience in problem resolution including determining root cause, scope and scale of issues Effective skill analyzing statistics and reports to determine business performance and trends Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow Effective skill identifying and analyzing business requirements and recommending solutions Basic skill presenting findings, conclusions, alternatives and information clearly and concisely Familiarity with standard ETL tools and techniques Familiarity with the process in sourcing raw data and cleansing techniques Familiarity with data warehousing, data cleaning, and other analytical techniques required for data usage Effective skill in understanding and communicating data presented in models, charts, and tables and transforming it into a format that is useful to the business and aids effective decision making Effective skill in the use of measurement and statistical practices to analyze current and historical data to make predictions, identify risks, and opportunities enabling better decisions on planned/future events Effective skill in understanding and analyzing models that predict the probability of an outcome Working knowledge of and the ability to perform basic statistical analysis such as measures of central tendency, normal distribution, variance, standard deviation, basic tests, correlation, and regression techniques Effective skill in collecting and manipulating data used in effective decision making Familiarity with data models, design tools, business/technical requirements, statistical programming languages, data queries Demonstrates a key understanding of multiple database concepts and data flows Familiarity with various data structures and ability to extract data sources (e.g., PySpark, PowerBI) Familiarity with mapping techniques and data pipelines Effective SQL Skills Basic verbal and written communication skills Basic database and presentation software skills Basic word processing and spreadsheet software skillsDesired Qualifications Advanced degree in Information Systems, Computer Science, Engineering, or related field Working knowledge of Navy Federal Human Resources policies, procedures, and programs Familiarity with Operational Transaction Processing (OLAP/OLTP) applications and systemsHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.Salary Range: $64,800 - $127,200 annuallyNavy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.Posting End Date: 05/15/2023Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.#LI-Hybrid Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 55843-2A