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Job Description and Duty Requirements
Technical Skills- Networking Protocols
- BGP, TCP/IP, IPSec, UDP, GRE, VRF, dot1q
- Network Equipment:
- Cisco routers: ASR 1001,
- Cisco switches: 6500, 6800, Nexus 9K
- Cisco Firewall: 5585X, Cisco Firepower FMC
- Network Technology:
- Involved in design and implementation of Data Center migration, working knowledge on implementation strategies for the expansion/activation of MPLS networks and VRF-lite
- Maintained security policies including NAT, VPN and Secure Remote access
- Experienced working with ASR 1001 series switches with IOS-XR
- Experienced working with design and deployment of MPLS involving VRF, BGP activation and troubleshooting
- Experienced working with deployment and migration of IPSEC L2L tunnels on Cisco ASA platform
- Microsoft Office
- Demonstrates empathy with users and professionalism at all times
- Work well with clients at all levels, from executive to IT to end user
- Operates with client satisfaction in mind
- Positive energy, enthusiasm and results-orientation
- Excellent Communication skills. This individual will be working with clients to help communicate technical solutions and being able to properly convey and listen/understand the client is essential.
- Coordinate and execute circuit (MPLS or point-to-point) and L2L IPSEC VPN migrations for existing customers
- Deliver technical customer support over the phone and WebEx, understands support processes
- Create, document, and escalate issues and problems according to ticketing standards and SLAs
- Perform remote scheduled maintenance with clients
- Work with project managers and lead engineers to ensure project schedules are being met.
- Ambitious and goal oriented, with initiative to work until job is complete
- Ability to work in fast paced environments and adapt quickly to changing situations
- Perform documentation of projects and migration tasks
- Team oriented but must be able to work independently.