Data Insight Process Analyst job vacancy

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At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

The Enterprise Services Service Delivery, IT Service Management organization has an immediate need for a Data Insight Process Analyst (Level 3 or Level 4) who will be responsible for collecting, analyzing and presenting information from the ServiceNow platform as well as other disparate data sources and sets.

The candidate will work closely with our ITSM reporting team and their customers, which includes process owners, service workflow owners, and development. The role entails analyzing data to identify trends and root causes. Through their analysis, the candidate will generate actionable knowledge and have the analytical and problem-solving skills necessary to develop recommendations based on the quantitative and qualitative data collected back to our customers. They will also be expected to identify patterns and higher-level information from all the data sources through use of tools and application programming as well as lead in the development of innovative visualizations of the data and effectively communicate key metrics, trends, and actionable insight.They should be flexible with working in a dynamic environment with changing priorities. This role will coordinate with process owners across a wide variety of services to determine requirements and drive best practice scenarios. The deliverables produced in this role will enable solutions in line with the company's strategic goals, resulting in customer satisfaction, time and cost savings.

Basic Qualifications for Level 3:

Bachelors Degree with 6 years of relevant experience or Masters Degree with 4 years of relevant experience
Experience with SQL
Experience with Tableau
Demonstrated experience in working with visualization tools (e.g., Service Now Performance analytics, Tableau)
Experience with Agile Methodologies (i.e. Lean, SAFe)
Experience defining key performance indicators for services
Demonstrated problem solving and decision-making skills
Experience with using data to identify gaps, root causes and resulting process improvement opportunities
A strong commitment and ability to work cooperatively in a team environment
Familiarity with tools like Power BI

Basic Qualifications for Level 4:

Bachelors Degree with 10 years of relevant experience or Masters Degree with 8 years of relevant experience
Experience with SQL
Experience with Tableau
Demonstrated experience in working with visualization tools (e.g., Service Now Performance analytics, Tableau)
Experience with Agile Methodologies (i.e. Lean, SAFe)
Experience defining key performance indicators for services
Demonstrated problem solving and decision-making skills
Experience with using data to identify gaps, root causes and resulting process improvement opportunities
A strong commitment and ability to work cooperatively in a team environment
Familiarity with tools like Power BI

Preferred Qualifications:

Bachelor's in Data Science, Data Analytics or relevant discipline
Experience in reviewing, validating and analyzing incidents and requests related to Service Levels (SLs) and Key Performance Indicators (KPIs) to ensure proper contract inclusion and exclusions
Six Sigma experience
Experience in reviewing and validating the data being collected and reported by a supplier
Experience creating Return to Green plans to address SLA Breaches, or when required
Experience working with internal customers

Salary Range: $83,800 USD - $125,800 USD

Salary Range 2: $103,900 USD - $155,900 USD Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/ .

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.

ID: #44645593
State: Virginia Unknowncity 00000 Unknowncity USA
City: Unknowncity
Salary: USD TBD TBD
Job type: Permanent
Showed: 2022-08-06
Deadline: 2022-10-04
Category: Et cetera