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job summary:
The Deskside Support Technician is responsible for completing all in scope support services, including but not limited to, break-fixes, new system installation, asset moves, software installations, software and hardware upgrades, as well as the tracking of assets. Under the supervision of the Service Delivery Manager, the technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees.- Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed
- Break-fix repairs, including ordering parts
- Application software support
- Peripheral Support
- Malware and Virus repairs
- Hardware and Software Configuration Changes
- Application software installations and support
- Engage vendors or technical resources for assistance
- Document issue resolution
- Apple iPhone Support, Apple MacBook Knowledge
- A+ Certification desired
- MUST BE FULLY VACCINATED against COVID19.
Skills - Hardware/Software configuration in Windows OS Environment
- Software Installs
- Windows OS experience
- Mobile Support
location: Richmond, Virginiajob type: Contractsalary: $21 - 25 per hourwork hours: 8am to 5pmeducation: High School responsibilities:Trouble shooting break-fix repairs, software installations, hardware and software configuration, Apple iPhone support qualifications:- Experience level: Experienced
- Minimum 1 year of experience
- Education: High School
skills: Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
- ID: #44896917
-
State: Virginia
Richmond
23230
Richmond
USA
- City: Richmond
- Salary: USD21 - USD25
- Job type: Permanent
- Showed: 2022-08-15
- Deadline: 2022-10-13
- Category: Et cetera