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- Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources.
- Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
- Performs video camera, live stream and audio recordings.
- Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
- Sets up and operates audio systems for live events and ceremonies, and assists video production.
- Conducts site surveys to establish AV/VTC equipment customer requirements.
- Sets up and installs permanently installed conference room displays and video conferencing equipment.
- Perform administrative tasks such as inventory tracking, checklists, forms, etc.
- Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers.
- Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
- Job requires some travel and overnight stays.
- Ability to utilize troubleshooting tools and skills in managing and administering audio visual hardware and software, laptops, and wireless devices.
- Windows 10/11, Microsoft Office, Project, Visio, SharePoint, Gmail, Mac & PC Audio/video editing software High Level of Customer Service
- Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues