Director of Cloud Operations

23 Nov 2024

Vacancy expired!

Company Description

TECHAt Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nations housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

Job Description (Roles & Responsibilities):

Provide leadership and drive excellence in the Cloud Operations space

Lead the execution of Fannie Mae's technology strategy and vision with an emphasis on delivering transformational change while using an agile organizational model to drive IT Cloud Operations objectives in alignment with overall Business and IT Strategy.

Plan, build, run and manage enterprise Cloud operations including strategies, plan development, plan exercising, and manage related IT budgets, annual program agendas, and recovery improvement metrics.

Establish strategic vision for cloud operations to deliver and maintain reliable, scalable and cost effective services

Oversee the health of our production environments through operational leadership of our external and cloud technology platforms

Implement processes and procedures that increase cloud service reliability and continually improve SLA

Deploy alerting mechanisms and real-time dashboards to monitor cloud service failures and performance and corelate the alerts.

Partner with Cloud Governance on accountability for measuring KPI's, activities and performance.

Conduct joint planning sessions with other teams to plan for demand and service development.

Develop and implement an Operational Excellence strategy to accomplish cost leadership by focusing on automating processes and workloads to streamline operations and reduce cost.

Develop and manage standardized and highly efficient technology services; ensure reliability and scalability of infrastructure in a dynamic environment.

Implement and orchestrate various enterprise wide cloud-related changes with production stability in mind.

Analyze and implement required changes that arise after provisioning cloud environments for applications.

Provide technical expertise and support for cloud-hosted application releases.

Facilitate communications about outages/changes between vendors and various internal stakeholders.

Monitor environments and recommend additional controls and governance.

Ensure all technology practices adhere to IT, Information Security, compliance, and regulatory standards and controls.

Establish collaborative working relationships with outside vendors, which will help to enhance service delivery capabilities

Perform all departmental administrative activities, including staff meeting attendance, monthly status reporting, budgeting, strategic planning, staff performance management, expense processing, documentation and other activities, as assigned, in a timely fashion.

Partner with other Architecture, Engineering and Information security teams to monitor emerging cloud and infrastructure technologies to better evaluate differentiated vendor offerings.

Develop and manage a world-class team

Provide strong leadership with a focus on attracting, motivating, and developing best-in-class talent. Mentor and coach teams to develop future leaders in alignment with company objectives.

Balance both leading a team and engaging directly with the work needed to accomplish objectives. Assist direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered.

Utilize leadership skills, problem solving and decision-making skills to facilitate and encourage participation of team members to meet objectives in congruence with approved standards and guidelines.

Be a leader that continually raises the bar for others.

Champion and advocate for the value of diversity, equity and inclusion

Use a lens of equity in establishing and promoting policies and procedures.

Execute select strategic innovation initiatives as directed by the leadership.

Ensure that all regulatory and auditing guidelines are followed, and solid business practices are implemented.

Qualifications

Requirements - Skills:

Bachelor's degree in Computer Science or a related discipline, or an equivalent combination of education and work experience.

8+ years of management experience in Information technology with expertise in operations, infrastructure, security and technical architecture; 5+ years of experience with managing large teams.

5-7 years of experience with AWS, Azure or Google Cloud Platform Cloud and traditional infrastructure (compute, storage, networking, database, middleware) and ITSM operations frameworks (ITIL, MOF, COBIT, etc) required to manage provisioning, capacity, performance and other key operations in hybrid infrastructure.

Demonstrated experience leading 24 x 7 Cloud Operations team across a variety of aaS architectures and associated operations in a matrixed, cross-functional organization.

Strong business acumen and relationship management skills. Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communication skills.

Demonstrated experience in effectively managing multiple projects of various size from small to enterprise utilizing various methods (waterfall, agile) in a cross-functional environment

Professional cloud certification (AWS, Azure, or Google Cloud Platform) preferred.

Ability to attract, foster and retain exceptional talent necessary and build effective operation teams

Demonstrable skills and ability to develop practical solutions to address complex technological and organizational challenges

Skilled in defining meaningful and achievable Service Level Agreements (SLAs).

Cultivate and maintain positive, collaborative and productive working relationships across all internal and external stakeholders

Capacity and agility to digest new information quickly, and apply existing knowledge to make connections across different areas and identify key areas to explore

Excellent skills in analyzing and depicting patterns and trends from data collected from multiple sources

Full knowledge and experience with current stack of cloud technologies (especially AWS), latest security and regulatory requirements

Excellent understanding of at least 10 of the following - AWS EC2, Lambda, Beanstalk, ECS, CloudTrail, CloudWatch, Systems Manager, VPC, CloudFront, ALB, Neptune, RDS, Redshift, Aurora, Glue.

Skilled in Python object-oriented programming, ServiceNow and Jira.

Excellent skills in monitoring, tracing, profiling, and diagnosing distributed software services, system internals, databases, and transactions with inherit ability to quickly grasp and logically resolve complex technical issues.

Organized and detail-oriented with the ability to meet deadlines in a fast-paced environment

Experience in the Fintech or Financial Services vertical highly desired

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at

  • ID: #23291212
  • State: Virginia Reston 20190 Reston USA
  • City: Reston
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-11-23
  • Deadline: 2022-01-01
  • Category: Security