Center 1 (19052), United States of America, McLean, VirginiaDirector, Product, Card PlatformsProduct ManagementProduct Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for youIn this role, you will be expected to demonstrate proficiency in five key areas:
Human Centered . You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs
Business Focused . You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You’ll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically
Technology Driven . You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics. You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problemsYou’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind
Integrated Problem Solving . Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
Transformational Leadership . You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way
The Graffiti Team is in charge of the platforms that deliver key Card Customer Experiences for our account holders: Welcome Kits with the card for our new customers, Digital/Paper Statements based on customer preferences and important servicing letters with information about their account terms, status or new features. This is an exciting time to join the Graffiti Team! We are seeking a Product Leader that is up for the challenge to create a bold and cohesive strategy to deliver on our platform goals and drive a strong culture of collaboration across all our stakeholders. You will be leading a team of 5 to 6 Product Managers and 8 tech teams. This is a critical product management leadership role within the team that leads the transformation of the Graffiti Platform. Our Platforms enable Card's most relevant life cycle experiences for our customers delivering the Card Welcome kits, including the Card carriers of a new product, delivering monthly Account statements and/or delivering servicing letters with highly relevant account information. As a leader of the Graffiti Platform you will be:Defining the strategic investments and roadmaps to deliver the new & modern Card Platform with modular and extensible components that connect with our supplier fleet and that ensures we put 50 Million cards in the hands of our customersDelivering Card Strategic Growth Initiatives by delivering to suppliers the data to produce welcome kits and fulfill on Card embossingManaging the platforms governance process to ensure all internal customers requests are appropriately evaluated by the product owners, operations specialist and engineers and then prioritized in our roadmap/backlogDriving innovative solutions to eliminate our paper footprint and strategically building digital solutions to deliver Welcome Kits and Card critical account informationThe Graffiti agenda spans multiple teams, so this leader must partner very closely with his/her tech leader to define tech solutions that will take us closer to our Architecture Destination. You will also need to work as One Team with the Supply Chain Strategy and Supply Chain Solutions (Operations) Teams to ensure we are delivering platform capabilities that deliver business value and that provide efficient solutions for the team managing all of our suppliers.We want you if you are:
Intellectually Curious . You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product
Passionate & Customer Focus . You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new
Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.
Basic Qualifications:
Bachelor’s Degree
At least 7 years of experience in digital product management
Preferred Qualifications:
Bachelor’s Degree in Computer Science or Engineering
MBA or Master’s degree
5+ years of experience in Agile product management
5+ years of experience translating business strategy and analysis into consumer facing digital products
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Full-time