DVS - IT Desktop / Network Engineer (702834)

21 Feb 2025

Vacancy expired!

Title/Role: DVS - IT Desktop / Network Engineer (702834) Role ID: 702834 No. of Openings: 1 Start Date: 03/13/2023 Duration: 6 months to start with possible extension Max Submittals by Vendor: 2 Worksite Address: DVS HQ at the James Monroe Building, 101 N 14th St, Floor 17, Richmond, VA 23219 Agency Interview Type: Web Cam Interview Only Work Arrangement: Onsite - 80% ON SITE with 20% travel to other DVS sites within VA required Skill Required / Desired Amount of Experience Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.) Required 5 Years Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, Required 5 Years Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices Required 5 Years Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, Required 5 Years Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training Required 5 Years Basic experience with IT inventory control, ticketing system and reporting. Required 3 Years Basic experience with analog and digital phone configuration and troubleshooting. Required 5 Years Good understanding of Network and IT security. Required 5 Years Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effect Required 5 Years Possesses excellent customer service skills and is teamwork oriented. Required 5 Years Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. Required 5 Years Possesses good organization and time management skills. Required 5 Years Possesses the ability to create documentation on technical issues and solutions that are easy to understand. Required 5 Years Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and Required 5 Years BEFORE SUBMITTING: The IT Desktop/Network Engineer will provide IT desktop and Network support for DVS offices. The position will be responsible for providing support to 40 DVS's remote sites and headquarters. This role is an onsite position with some (20%) travel to remote sites in the Virginia. Any required travel will be reimbursed. More details will be shared around travel if they are selected for an interview. A state vehicle will be provided and all travel reimbursed. Must have valid driver's license to be considered. Parking is NOT provided for contractors when ON SITE. ABOUT THE ROLE The IT Desktop / Network Engineer will fulfil service requests, resolve network related incidents and solution problems, while supporting changes to servers, applications, databases, and support rollout of new equipment, including PCs, mobile devices, and DVS enterprise networks. This position will provide support to the agency's End Users and Network Operations. Training in IT Network or Infrastructure Support. At least five years of relevant experience in IT service desk and network/infrastructure support. The ability to set up, configure, upgrade, manage, and troubleshoot routers, switches and wireless access points. The ability to set up Voice and Ethernet cabling, firewalls, switching, IP security, and a variety of Internet service types (Cable, DSL, Point to Point and MPLS services. The ability to resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices (IOS and Android), and various telephone systems (VOIP, analog, Centrex, etc.). Perform hands-on and in-depth technical installation, configuration, troubleshooting, maintenance, and recovery of key agency assets and capabilities. Develop and implement procedures, documentation and job aids for continuously improving the security, availability, ease-of-use, and ease-of-operation of these assets and capabilities. The ability to lead and manage projects. Support the day-to-day operation, administration, maintenance, and management of IT operations. Demonstrated ability to apply IT in solving business problems. Highly self-motivated, self-directed, and attentive to detail with excellent customer service skills. Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address. Question 3 In what city and state does your candidate currently reside? Question 4 If selected, role is 80% ON SITE and 20% Travel to other DVS locations in VA. A state vehicle will be provided for work related travel only. The Contractor will be reimbursed for any Travel required. Does your candidate agree to this arrangement? Question 5 Does your candidate have a valid driver's license? No one with a suspended OR expired license will be considered bc of the travel requirements.

  • ID: #49344833
  • State: Virginia Richmond 23219 Richmond USA
  • City: Richmond
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2023-02-21
  • Deadline: 2023-04-22
  • Category: Et cetera